Shipping Policies

Shipping & Delivery Policy

 

Thank you for shopping with Xenavya Fashion. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

 

Shipping Method

  • All orders are shipped via trusted third-party courier partners or similar logistics providers.
  • Currently, all orders are prepaid only.

 

Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • Processing times may be extended during sales, festive seasons, or high-volume periods.

 

Delivery Timeline

  • Once dispatched, orders are typically delivered within 10–12 business days, depending on the delivery location.
  • Delivery timelines may vary for remote or non-serviceable areas.

Note: Delivery timelines are estimates and not guaranteed.

 

Shipping Charges

  • A flat shipping fee of ₹80 is applicable across India, unless stated otherwise during promotions.
  • Shipping charges, if applicable, will be clearly displayed at checkout before payment.

 

Order Tracking

  • Once your order is dispatched, tracking details will be shared via WhatsApp, SMS, or email on the contact details provided at checkout.
  • Customers are responsible for monitoring their shipment using the tracking information provided.

 

Address & Delivery Responsibility

  • Customers must ensure that the shipping address and contact details are accurate and complete.
  • Xenavya Style Private Limited shall not be responsible for delays, non-delivery, or return of packages due to:
    • Incorrect or incomplete address details
    • Incorrect contact number
    • Unavailability of the recipient at the time of delivery

Any additional shipping or re-delivery costs arising from the above will be borne by the customer.

 

Delays & Force Majeure

While we strive to deliver orders on time, Xenavya Fashion shall not be liable for delays caused by circumstances beyond our control, including but not limited to:

  • Courier or logistics partner delays
  • Weather conditions
  • Traffic disruptions
  • Natural disasters
  • Government restrictions or lockdowns
  • Public holidays or strikes

 

Gift Hampers & Fragile Items

  • Gift hampers may include fragile, edible, cosmetic, or third-party sourced items.
  • While we ensure secure packaging, minor transit-related damage, packaging variations, or leakage may occur and shall not be considered grounds for return or refund unless covered under our Refund Policy with valid proof.

 

Damaged or Missing Shipments

  • If your order arrives damaged, please refer to our Refund, Return & Cancellation Policy.
  • A mandatory unboxing video is required for all damage-related claims.
  • Claims must be reported within 24 hours of delivery.

 

Refusal or Undelivered Orders

  • If an order is refused by the customer or returned due to unsuccessful delivery attempts, shipping charges are non-refundable.
  • Re-shipping, if requested, will be chargeable.

 

By placing an order with Xenavya Fashion, you agree to the shipping terms and conditions set forth by Xenavya Style Private Limited.

For any shipping-related assistance, please contact our customer support team through the details mentioned on our website.

The Brand: Xenavya Fashion is Owned & Operated by: Xenavya Style Private Limited