FAQ's

📦 ORDERS & SHIPPING

Q1. How long does it take to process my order?

Orders are processed within 1–3 business days after successful payment confirmation.

Q2. What is the delivery timeline after dispatch?

Once dispatched, delivery typically takes 10–12 business days, depending on your location and courier serviceability.

Q3. Do you offer Cash on Delivery (COD)?

No. Currently, all orders are prepaid only.

Q4. How much are the shipping charges?

A flat shipping fee of ₹80 is applicable across India unless stated otherwise during promotions.

Q5. How will I receive my order tracking details?

Tracking details will be shared via WhatsApp, SMS, or email using the contact information provided at checkout.

Q6. Can I change my delivery address after placing an order?

Address changes are not guaranteed once an order is placed. Please double-check all details before checkout.

Q7. What happens if my delivery is delayed?

Delivery timelines are estimates. Delays may occur due to courier issues, weather conditions, public holidays, or circumstances beyond our control.

🔁 RETURNS, REFUNDS & REPLACEMENTS

Q8. Can I cancel my order after placing it?

No. Orders once placed cannot be cancelled.

Q9. Do you accept returns?

Returns or replacements are accepted only if the product is received in a damaged condition.

Q10. What proof is required to claim a damaged product?

A clear, continuous, and unedited unboxing video from the moment the sealed package is opened is mandatory.

Q11. What is the time limit to raise a damage complaint?

All damage-related claims must be raised within 24 hours of delivery, along with the unboxing video.

Q12. Can I return a product if I don’t like the design or color?

No. Returns are not accepted for personal preference, dislike of design, or incorrect selection.

Q13. Are gift hampers eligible for return or refund?

Gift hampers are non-returnable and non-refundable, except in cases of transit damage with valid proof.

💎 PRODUCT CARE & USAGE

Q14. How should I take care of fashion jewelry?

  • Avoid water, perfumes, sweat, and chemicals
  • Store in a dry, airtight container
  • Do not wear while bathing or sleeping
  • Clean gently with a soft, dry cloth

Improper care may cause fading or tarnishing.

Q15. Are your jewelry items made of real gold or silver?

No. Our products are fashion jewelry, not made of precious metals unless explicitly stated.

Q16. Can fashion jewelry cause skin allergies?

Fashion jewelry may contain mixed metals or alloys.
Customers with sensitive skin should use discretion. We are not responsible for allergic reactions.

Q17. Are watches waterproof?

Unless clearly stated otherwise, our watches are not waterproof or water-resistant and are intended for fashion use only.

Q18. How should I care for purses and bags?

  • Avoid overloading
  • Keep away from moisture and sharp objects
  • Store in a cool, dry place
  • Minor creases or texture variations are normal

🎁 GIFT HAMPERS & THIRD-PARTY PRODUCTS

Q19. What items can be included in gift hampers?

Gift hampers may include jewelry, keyrings, cosmetics, chocolates, biscuits, cookies, fragrances, toys, plush items, or other accessories. Contents may vary based on availability.

Q20. Are edible items in gift hampers safe to consume?

All edible items are packed in sealed condition from vendors. Customers should check expiry dates, ingredients, and allergen details before consumption.

Q21. Who is responsible for third-party products in gift hampers?

While we ensure careful packing, Xenavya Style Private Limited is not responsible for manufacturing defects, ingredient issues, or personal dissatisfaction related to third-party products.

🛍️ GENERAL & LEGAL

Q22. Are product images exactly the same as the actual product?

Product images are for reference. Minor variations in color, size, or finish may occur due to lighting or screen differences.

Q23. What if I receive an incorrect item?

If you receive an incorrect item, please contact us within 24 hours of delivery with an unboxing video for verification.

Q24. Do you offer warranties on products?

Unless explicitly mentioned, no warranties are provided on fashion jewelry, watches, purses, or gift hamper items.

Q25. How can I contact customer support?

You can reach our customer support team using the contact details provided on our website. We aim to respond as quickly as possible.