Refund policy

Refund, Return & Cancellation Policy

Thank you for shopping with Xenavya Fashion. We deal in fashion jewelry, hair accessories, watches, purses, and curated gift hampers. Each product is carefully inspected, packed, and dispatched with utmost care.

We request you to read this policy carefully before placing an order.

Order Cancellation Policy

Once an order has been placed successfully, it cannot be cancelled.
Customers are advised to review all product details, quantities, and shipping information carefully before completing the checkout process.

Returns, Refunds & Exchanges Policy

We do not accept returns or exchanges for change of mind, personal preference, incorrect size/style/color selection, or other non-damage-related reasons. Refunds or replacements are available only for products received damaged, subject to the eligibility requirements below.
We offer refunds or replacements only in cases where the product is received in a damaged condition.

Eligibility for Refund or Replacement:

To be eligible for a refund or replacement, all of the following conditions must be met:

  • A complete, clear, well-lit unboxing video must be recorded from before the sealed parcel is opened. The video must show the shipping label, the sealed parcel, and the product or hamper and its contents as they are unpacked.
  • The video must be continuous, uncut, unedited and uninterrupted, clearly showing the condition of the product or hamper and any damage being claimed.
  • Send your refund or replacement request and the unboxing video to us within 24 hours of delivery. Keep the item and all packaging until we’ve reviewed your claim.

Once the damage claim is verified and approved by our team, we will initiate a refund or provide a replacement, subject to product availability and customer preference.

Gift Hampers & Third-Party Products Disclaimer

Our gift hampers may include a combination of items such as (but not limited to):

  • Keyrings
  • Charms
  • Crystal bracelets
  • Makeup items
  • Chocolates, biscuits, or cookies
  • Fragrances
  • Small toys or plush items

Some of these products are sourced from third-party vendors or suppliers.

While Xenavya Fashion ensures that all gift hamper items are carefully checked, assembled, and packed in the best possible condition, we would like to clarify that:

  • Xenavya Style Private Limited shall not be held responsible for any manufacturing defects, incorrect items, quality issues, or performance-related concerns related to third-party sourced products.
  • No refunds, returns, or exchanges will be accepted for gift hamper items due to taste preferences, fragrance sensitivity, food items, toys, or cosmetic products.
  • Any minor variation in packaging, appearance, or branding of third-party items shall not be considered a defect

Important Notes:

  • No claims will be accepted without a valid unboxing video.
  • We do not accept returns, refunds, or exchanges for reasons including:
    • Change of mind
    • Personal dislike of the product or design
    • Incorrect size, style, or color selection
    • Minor color or finish variations (as all products are fashion items)

By placing an order with Xenavya Fashion, you acknowledge and agree to abide by the policies and terms set forth by Xenavya Style Private Limited.

For any questions or support, please feel free to contact our customer support team.

The Brand: Xenavya Fashion is Owned & Operated by: Xenavya Style Private Limited